Privacy Policy

1. Information We Collect
We may collect the following types of personal information from you:

• Personal Identifiers: Name, email address, phone number ( 852 6103 8452 ), and shipping/billing address (Unit H, 15th Floor, Dayou Plaza, 736 Johnston Road, Wan Chai ).

• Payment Information: Credit/debit card details (processed securely via PayPal—see Section 4).

• Account Information: Username, password, and order history.

• Browsing Data: IP address, browser type, device information, and website usage patterns.

• Marketing Preferences: Opt-in choices for newsletters and promotional emails.

We collect this information to ensure a smooth shopping experience, provide customer support, and deliver products efficiently. All information is collected in accordance with applicable data protection regulations, ensuring your privacy and security.

2. How We Use Your Information
We use your personal information for the following purposes:

• Order Processing & Fulfillment: To deliver your purchased dresses and provide customer support.

• Account Management: To create and maintain your user account for easier future purchases.

• Marketing & Promotions: To send personalized offers, newsletters, and updates (only with your consent).

• Improving Our Services: To analyze shopping trends, enhance website functionality, and optimize user experience.

• Legal Compliance: To comply with applicable laws and regulations.

Your information helps us understand customer preferences, enhance product recommendations, and maintain the quality and reliability of our online store.

3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share it in the following cases:

• Payment Processing: We use PayPal as our secure payment gateway (Zhiming Co., Ltd does not directly handle credit/debit card information).

• Shipping & Logistics: We share necessary details with shipping partners for accurate and timely delivery (e.g., tracking information).

• Legal Obligations: If required by law or to protect our rights, property, or safety.

All third-party service providers are carefully vetted to ensure your data remains secure and confidential.

4. Payment Security

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the https://www.paypal.com/privacy

5. Data Storage & Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

• Order History: Stored for warranty, returns, and customer support purposes.

• Account Information: Kept until you request deletion.

• Browsing Data: Typically retained for analytics and improvement purposes (anonymized where possible).

We implement industry-standard measures to protect your data from unauthorized access, loss, or misuse, ensuring that your information remains secure while stored on our servers.

6. Your Data Rights
Under data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of your stored data.

• Correction: Update inaccurate or incomplete information.

• Deletion: Request permanent removal of your data (subject to legal obligations).

• Opt-Out: Unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us at help@frostdress.com or 852 6103 8452 . We are committed to responding promptly to your requests and ensuring that your rights are fully respected.

7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and provide a more personalized service:

• Essential Cookies: Required for website functionality (e.g., shopping cart, login).

• Analytical Cookies: Track user behavior to improve services (e.g., Google Analytics).

• Marketing Cookies: Enable personalized ads and promotions (with your consent).

You can manage cookie preferences through your browser settings at any time, allowing you to control how your data is tracked and used.

8. Third-Party Links & Services
Our website may contain links to external sites, such as social media platforms or payment processors. We are not responsible for the privacy practices of these external sites, so we encourage you to review their policies before sharing any personal data.

9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under 13 (or the applicable local minimum age). If we discover such data, we will delete it promptly and ensure it is not used for any purpose.

10. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technological advancements. Updates will be posted on our website with a new Effective Date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us
For any questions or concerns about this Privacy Policy, you can contact us at:

• Email: help@frostdress.com

• Phone: 852 6103 8452

• Address: Unit H, 15th Floor, Dayou Plaza, 736 Johnston Road, Wan Chai

Thank you for shopping with Zhiming Co., Ltd . We value your trust, respect your privacy, and are committed to maintaining a safe and secure online shopping experience for all our customers.