Terms of Service

1. Refund Policy

At Zhiming Co., Ltd , we are committed to providing an exceptional shopping experience for our customers. If you are not fully satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.

Item Condition Requirements: The skirts must be unused, in their original packaging, and accompanied by all accessories, tags, and documentation. Items showing signs of wear, stains, or damage will not be accepted for a refund.

Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

Refund Processing Time:

• Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.

• PayPal Refunds: Refunds through PayPal may take at least 14 days, and in some regions, up to 30 days, depending on local processing regulations.

Exceptions to Refund Policy:

• Final Sale Items: Certain discounted or promotional skirts may be marked as “Final Sale” and are non-refundable.

• Customized or Special Orders: Skirts made to specific requests (e.g., custom sizes, patterns, or colors) cannot be returned.

• Damaged or Worn Items: Returns will not be accepted for skirts damaged or altered due to customer misuse.

For refund requests, please contact our customer service team at help@frostdress.com or 852 6103 8452 .

2. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.

3. Additional Terms & Conditions

Order Acceptance & Fulfillment

• Zhiming Co., Ltd reserves the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.

• Orders are processed and shipped within [X] business days unless otherwise specified at the time of purchase.

Pricing & Payment

• All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes, unless stated otherwise.

• We accept PayPal, credit/debit cards, and other secure payment methods.

Shipping & Delivery

• Shipping times and fees vary by location. Please refer to our Shipping Policy for detailed information.

• Zhiming Co., Ltd is not responsible for shipping delays caused by carriers, customs, or unforeseen events such as natural disasters or extreme weather conditions.

Product Availability

• While we strive to maintain accurate inventory, certain styles or sizes may become temporarily unavailable. Customers will be notified promptly if items cannot be fulfilled.

Promotions & Discounts

• Promotions, discounts, or voucher codes are subject to terms and conditions and may not be combined with other offers unless specified.

• Zhiming Co., Ltd reserves the right to modify or discontinue promotions without prior notice.

Intellectual Property

• All content on our website, including images, descriptions, and logos, is the property of Zhiming Co., Ltd and may not be used without written permission.

Limitation of Liability

• Zhiming Co., Ltd is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

• Our liability for any claims related to purchased products is limited to the purchase price of the product in question.

4. Contact Us

If you have any questions or concerns regarding our Terms of Service, please contact us at:

• Email: help@frostdress.com

• Phone: 852 6103 8452

• Address: Unit H, 15th Floor, Dayou Plaza, 736 Johnston Road, Wan Chai

Thank you for choosing Zhiming Co., Ltd . We value your trust and are committed to delivering a seamless, enjoyable shopping experience. Your satisfaction is our priority, and we look forward to serving you with the highest quality skirts and exceptional service.